1. Right of withdrawal

You have the right to withdraw from your order within 14 days of receiving the goods, without giving any reason, in accordance with EU consumer protection law.

Standard products (no engraving, in catalogue colours) are fully eligible for return.

2. How to return an item

1. Email [email protected] with subject: RETURN — your order number
2. Include your name, order number, and the date you received the parcel
3. Wait for our confirmation and return instructions (we reply within 1 business day)
4. Send the item back in its original or equivalent packaging within 14 days of notifying us

Return shipping costs are covered by the buyer, unless the item is defective or does not match the order.

We refund the payment, including the original delivery cost (up to the cheapest delivery option we offer), within 14 days of receiving your withdrawal statement, using the same payment method. We may withhold the refund until we receive the item back or proof that it has been sent.

3. Withdrawal form

You can use the form below to prepare your withdrawal declaration. Fill in your details — the text updates automatically. Then copy it and send it to [email protected].

4. Complaints (defective items)

If your product is defective or does not match your order description:

1. Email [email protected] with subject: COMPLAINT — your order number
2. Attach clear photos of the defect in good lighting
3. Briefly describe the problem and your preferred resolution (replacement or refund)

We will respond within 14 days. If the complaint is upheld, we will replace the item or issue a full refund including return shipping.

5. Return address

We provide the return address individually after confirming your return by email — please do not send items back without contacting us first.

6. Contact

For all returns and complaints:
📧 [email protected]
We reply within 1 business day.